We respect the privacy of your personal information. The Privacy Act 1988 (Cth) (‘Privacy Act’), the Australian Privacy Principles, Privacy Regulation 2013 (‘Regulations’) and registered privacy codes govern the way in which we must manage your personal information. This policy sets out how we collect, use, disclose and otherwise manage your personal information.
If we deal with you as a current or prospective customer or client, we may collect personal information from you in order to provide any of our services and products to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services or products we provide or functions we carry out.
Personal information means information from which your identity can be reasonably ascertained. The types of personal information we may collect from you include (but is not limited to):
Personal information may also include credit information, as that term is defined in the Privacy Act. Our Credit Reporting Policy contains information about how you may seek correction of credit information we hold about you, how you may complain about an alleged breach of our obligations in relation to your credit information (and how we will deal with such a complaint) and whether we will disclose your credit information to any overseas entities.
We will only collect sensitive information from you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, criminal history, sexual orientation, membership of any trade or professional associations.
Collection of your personal information
You may provide us with personal information that we need to use to provide you with our services. The main way we collect personal information about you is when you give it to us, for example when you complete a form, application or survey or contact us to ask for information.
We collect, hold, use and disclose your personal information which is necessary to carry out our business functions or activities. These functions and activities include:
In order to perform the functions and/or activities described above, we may disclose your personal information to any of the persons or organisations described below:
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures. We cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk. Our website links to external websites and we take no responsibility for the privacy practices or the content of these other sites.
We will not sell your personal information to other companies or organisations without your prior consent.
Where it is lawful and practical to do so, you may wish to deal with us without providing any personal information, such as by providing a pseudonym or dealing with us anonymously, when you make general enquiries. However, in order to provide some of our services to you, we may need to identify you.
If you access a social media page operated by us, the information we collect about you may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the third party social media service to share with us, such as your profile picture, email address, followers or friends lists, and any information you have disclosed in connection with that social media service.
We will collect information from you electronically, for instance through internet browsing, mobile or tablet applications. Each time you visit our website, we may collect information about your use of the website. We may use technology called ‘cookies’ when you visit our site. Cookies can record information about your visit to our site.
We may invite you to send your details to us via private messaging, for example, to answer a question about your account. You may also be invited to share your personal information through secure channels and non-secure channels to participate in other activities, such as competitions.
We may disclose your personal information to overseas recipients. This may include any of the recipients located in the countries listed in Item 4 of the Schedule.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.
Prior to disclosing your personal information to an overseas recipient, we will take all reasonable steps to ensure that:
Access to your personal information
You can request, at any time, for us to inform you of the personal information we hold about you. We usually respond to you within seven days of receiving your request.
We may refuse to give you access to the personal information we hold about you if we reasonably believe that giving access would pose a serious threat to the life, health or safety of an individual, would have an unreasonable impact on the privacy of other individuals, or if we consider the request to be frivolous or vexatious.
If any of the information we hold about you is inaccurate, out of date, incomplete or irrelevant, please contact us.
If you wish to access or correct any of the personal information we hold about you, please email us or contact us by telephone using the details listed in Item 1 of the Schedule.
Should you wish to make a complaint about the management of your personal information, please email us or contact us by telephone using the details listed in Item 1 of the Schedule.
We will make a record of your complaint and take steps to correct any deviation from Australian Privacy Principals.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our response, you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.
How we may change this Policy
For more information about privacy in general, you can visit the Australian Information Commissioner’s website at www.oaic.gov.au
In the construction and interpretation of this Policy (where the circumstances require):-
“Business” means any of our businesses including without limitation those detailed in Item 2 of the Schedule.
“Our”, “we” or “us” means the parties and any related entities of the parties described in Item 1 of the Schedule.
“Products” and “Services” means any of our products and/or services we provide, including without limitation those detailed in Item 3 of the Schedule.
Item 1 – Our details
Item 2 – Businesses
Item 3 – Products and Services
Item 4 – Location of overseas recipients
Item 5 – Commencement date