Increase the efficiency of your mobile workforce and improve customer service with simPRO’s field service management solutions.
Efficiently managing your field technicians is one of the most operationally complex tasks. It involves many variables from scheduling to dispatching jobs, ensuring you get the right people to the right place on time with the right tools and materials.
With Real-time office-to-field connectivity, automating these processes with simPRO can enhance productivity, increase job profitability, empower staff, and improve customer satisfaction.
Keep field staff better connected with the Connect mobile app
Say goodbye to paperwork and spreadsheets! Field technicians can receive jobs, update time and materials used, take photos and capture test results from their mobile devices. The information is then automatically updated in real-time for processing by the office staff.
Using the Connect app on a mobile device, technicians can get a clear view of their scheduled work each day without needing to drop by or call the office. If their schedule changes, they’ll receive a notification and office staff can also send through instant messages.
Field technicians performing domestic work can email invoices to customers before they even leave the site – and with simPRO Payments, card payments can be taken instantly.
Empower staff to deliver first-class service to customers. Give them visibility of essential job information including location, contact information and their history with your business just by using the Connect app.
Field and office staff can share real-time job information
With simPRO, manual data entry and duplicated tasks are a thing of the past. Office staff can be more efficient and have better visibility of jobs, in real-time, so they can provide better service.
At a glance you can see who’s available and their current location to schedule in jobs. Double-booking will no longer be an issue with alerts for overlapping schedules. If plans change, a drag and drop is all it takes to swap schedules between field technicians.
With simPRO you can view and assign materials to easily restock vans from the warehouse. Ordering new materials has never been easier - import your supplier catalogues, compare prices and then order stock.
simPRO’s office solutions help you create automated reports for profit and loss, work in progress and debt collection giving you a clearer picture of where your money is going.
“I can move away from micromanaging people in the business and let them do what they do best, which is going to deliver really high quality installations.”
Alistair from Condamine Electric Company
Live track your fleet to minimise costs and improve efficiencies
simTRAC fleet management software monitors in real time the exact location of your fleet. Real-time fleet visibility enables you to reduce costs, schedule smarter and enhance driver safety.
Log in from any device with an internet connection to see the location of your vehicles. Report on everything from on-site and travel time through to vehicle speeds. Create reports to suit your specific needs, and schedule your reports to be delivered to your inbox daily, weekly, fortnightly or monthly to ensure you’re up to date on the activity of your field technicians.
Manage your drivers' details and their assigned vehicles. Driver ID tags allow you to keep a full history on the driver of each vehicle which can be updated quickly by office employees.
Paper forms are not needed when field engineers use the eForms app
With the simPRO eForms mobile app, paper forms are no more. Your field technicians can access and complete every form they’ll need from their tablet device simply and quickly.
Completed forms can then be submitted electronically to the eForms portal, where they are stored securely in the cloud for easy access, any time. It’s industry compliance made simple.
eForms can be used standalone or integrated with the simPRO Enterprise and simPRO Service office solutions.